Shipping policy

Shipping policy

The order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. 

Potential delays due to a high volume of orders or postal service problems are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Free shipping for orders over 100 Euros are only applicable for the following countries:

Belgium, Germany, France, Netherlands, Luxembourg.

In-store pickup

After placing your order, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are the same as our shop opening hours, you can find them back on our website. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: 

Austria, Czechia, Denmark, Spain, Finland, Italy, Norway, Poland, Portugal, Sweden, Monaco

At this time, we do not ship to:

Australia, Canada, Hong Kong SAR, Ireland, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Switzerland, United Arab Emirates, United Kingdom, United States

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Atelier Nina is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@ateliernina.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. The customer provides return shipping.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@ateliernina.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@ateliernina.com.